Return & Refund
Do you have a question about returns or refunds?
Then you will find the answers to all important questions on these topics here.
Return & Refund
As a general rule, we only accept returns of unused and undamaged products. For exceptional cases, please check our specific return policy.
You have 14 days after receiving the goods to exercise your right of withdrawal. You can find further information about the return process on our website.
After we have received and inspected your return, the refund will usually be processed within 7 to 14 business days.
You will be notified by email as soon as we have received and processed your return. You can also track the status in your customer account.
If you have any product complaints, please contact our customer service immediately. We will find a solution as quickly as possible and resolve the problem to your satisfaction.
Please report incomplete or damaged deliveries to our customer service immediately. We will arrange a replacement or another solution immediately.
Yes, you are usually responsible for the cost of returning the goods unless the return is due to an error on our part. For more information, see our cancellation policy.
If you received an incorrect item, we apologize. Please contact our customer service to exchange or return the item.
Still questions?
If all your questions have not been answered here, do not hesitate to contact us using the contact form. Our customer service team is ready to help you quickly and competently.
cancellation policy
Right of Withdrawal for Consumers
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:
cancellation policy
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must inform us ( AKZENT direct GmbH, Zum Wartturm 3, 63571 Gelnhausen, telephone: +49 6051 9226-0, email: info@akzent-direct-gmbh.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
- for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods which are liable to spoil quickly or whose expiry date would quickly be exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- · for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
- · for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.
- for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Special Notes
If you finance this contract with a loan and later revoke it, you are no longer bound to the loan agreement, provided that both contracts form an economic unit. This is particularly the case if we are also your lender or if your lender uses our cooperation to finance it. If the loan has already been paid to us when the revocation takes effect or when the goods are returned, your lender will assume our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives).
If you want to avoid a contractual obligation as far as possible, make use of your right of withdrawal and also revoke the loan agreement if you are also entitled to a right of withdrawal for this.
You will find a template for the revocation at the end of this form.
end of the cancellation policy
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Sample cancellation form (use not mandatory)
If you want to cancel the contract, please fill out this form and send it back.
cancellation form
To: AKZENT direct GmbH, Zum Wartturm 3, 63571 Gelnhausen, E-Mail: info@akzent-direct-gmbh.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Specification of the goods:
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
Order number (optional): ____________________________________
ordered on (*) _________________ received on (*) __________________
Name and address of the consumer:_________________________________
Date of revocation: ___________________________________
Signature of the consumer (only if notification is made on paper): ______________
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